Conditions of Sale 

These general conditions of sale concern the distance sales (via the internet, telephone or catalogue) of Società Agricola Palazzo Massaini products.

Sales are governed by Italian Legislative Decree no. 206, 6 September 2005 and – for online sales – by Italian Legislative Decree no. 70, 9 April 2003.

Pursuant to Article 7 of Law no. 189, 08/11/2012, the sale of alcoholic products is forbidden to persons under the age of 18, therefore Società Agricola Palazzo Massaini does not sell wine or alcoholic drinks to minors under the age of 18.

How to Order

Orders can be made on the www.palazzomassaini.com website.By sending the order, you are accepting these general conditions of sale.

Product Prices – Product Availability – Delivery Costs

All product prices are shown on the website and in the catalogue and include VAT. Any changes to VAT or other sales taxes that come into effect after the catalogue is printed will entail their amendment. Prices are valid for Italy. If an ordered product is temporarily unavailable, we will see to sending you the partial order or replace the unavailable product. The indicated prices are the prices that the customer will pay. Shipping costs paid in advance by the customer are indicated in the order form as “fixed price”. For customers who request it, an invoice will be issued if it is requested at the time of ordering and the customer’s VAT number is provided.


Payments

Customers can choose from the following payment methods- with credit card: we accept the major Italian credit cards- with PayPal


Delivery

The ordered products will be delivered directly to the address indicated by the customer.

Delivery is usually made within 7 working days from when the order was made: in any case, the goods will be delivered within a maximum of 30 days from receipt of the order. The goods travel at Società Agricola Palazzo Massaini’s risk. This risk transfers to the customer when the goods are delivered by the courier appointed by Società Agricola Palazzo Massaini.

Società Agricola Palazzo Massaini acknowledges the legal guarantees provided by the Consumer Code (Italian Legislative Decree 206/2005).


Cancellation

In any case, customers can exercise their right to cancel by sending the attached form and returning the goods at their own expense by ordinary postal package within 14 days, as provided by law*. The Customer may also partially cancel their order: a form can be found inside the package to facilitate this. Società Agricola Palazzo Massaini will refund the order amount, including standard delivery costs (excluding additional costs arising from the customer's choice), within 14 days of receiving the goods or proof of their shipment, yet reserves the right to withhold payment until it takes receipt of the goods or until the customer has provided proof of shipment.Refunds will be made via the same payment method used for the initial transaction. In the event of partial refund, shipping costs will be refunded proportionally.


Communication and Complaints

To make a complaint, get information or report any matter, customers can contact Società Agricola Palazzo Massaini at the following address:

Località Palazzo Massaini 1 – 53026 Pienza (Siena), Italy, or at info@palazzomassaini.com.

* see. "Information on the right to cancel" on the dedicated page


SALES WARRANTY

Online Sales

Online sales are governed by Italian Legislative Decree no. 206, 6 September 2005, and by Italian Legislative Decree no. 70, 9 April 2003.

Right to Cancel

You are legally entitled to cancel the contract within 14 days without giving any reason. The cancellation period expires 30 days after the day on which you or another person – other than the courier and a person indicated by yourself – take(s) physical possession of the goods.

To exercise this right to cancel, you must inform us (Società Agricola PALAZZO MASSAINI – società semplice – Località Palazzo Massaini no.1 – 53026 Pienza (Siena), Italy, Tax No./VAT No. 00863980520) of your decision to cancel this contact via an explicit declaration (for example, registered letter or fax). To this end, you can use the cancellation form (attachment B), however this is not compulsory. To respect the cancellation period, you must only notify us of your wish to exercise your right to cancel before the cancellation period ends.

Effect of Cancellation

If you decide to cancel this contract, you will be reimbursed for all payments you have made to us, including delivery costs (except for additional costs resulting from your decision to choose a type of delivery other than the cheapest type of standard delivery offered by us), without undue delay and, in any case, within 14 days of receipt of the goods or proof of their shipment.

These refunds will be carried out via the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not incur any costs because of this refund.

The refund may be withheld until the goods are received, or until we have received evidence from the customer that the goods have been returned, whichever is first.

Please return the goods to “Società Agricola PALAZZO MASSAINI – società semplice – Località Palazzo Massaini no.1 – 53026 Pienza (Siena), Italy, Tax No./VAT No. 00863980520”, without undue delay and, in any case, within 14 days from when you notify us of your wish to cancel this contract.

This deadline is met if the goods are returned before the end of the 14-day period. Direct return costs are borne by the customer. You are only liable for any diminished value of the goods resulting from them being handled in a manner other than to ascertain the nature, characteristics and functioning of the goods.

Warranty

Società Agricola Palazzo Massaini acknowledges the legal guarantees provided by the Consumer Code (Italian Legislative Decree 206/2005).

Payment Methods

Customers can choose from the following payment methods- with credit card: we accept the major Italian credit cards- with PayPalFor customers who request it, an invoice will be issued if it is requested at the time of ordering by contacting our Customer Service and the customer’s VAT number is provided.

Shipping Costs

Shipping costs paid in advance by the customer are indicated in the order form as “fixed price”.

Product Prices

The indicated prices are the prices that the customer will pay.All product prices are shown on the website and in the catalogue and include VAT. Any changes to VAT or other sales taxes that come into effect after the catalogue is printed will entail their amendment. Prices are valid for Italy.

Price Transparency

Società Agricola PALAZZO MASSAINI adopts price transparency. In fact, the price list can be found on every product page on the website, as well as any promotional discounts that have been applied. When shopping online, the total cost is calculated when products are added to the cart, which includes the price information of the individual products and any shipping costs.

Personalised Online Offers

All the products of Società Agricola PALAZZO MASSAINI can be found online with their updated prices, in relation to the ongoing internet campaign. Offers and gifts on the site may not correspond to those found in our catalogues or in-store. Internet offers may change from one day to the next because of the updated promotional campaign.

Right to Cancel

Instructions on cancellation pursuant to Article 49, paragraph 4.

Right to Cancel

You are legally entitled to cancel the contract within 14 days without giving any reason. The cancellation period expires 30 days after the day on which you or another person – other than the courier and one indicated by yourself – take(s) physical possession of the goods.

To exercise this right to cancel, you must inform us (Società Agricola PALAZZO MASSAINI – società semplice – Località Palazzo Massaini no.1 – 53026 Pienza (Siena), Italy, Tax No./VAT No. 00863980520) of your decision to cancel this contact via an explicit declaration (for example, registered letter or fax).

To this end, you can use the cancellation form (attachment B), however this is not compulsory. To respect the cancellation period, you must only notify us of your wish to exercise your right to cancel before the cancellation period ends.

Effects of Cancellation.

If you decide to cancel this contract, you will be reimbursed for all payments you have made to us, including delivery costs (except for additional costs resulting from your decision to choose a type of delivery other than the cheapest type of standard delivery offered by us), without undue delay and, in any case, within 14 days of receipt of the goods or proof of their shipment.

These refunds will be made via the same payment method that you used for the initial transaction.

The refund may be withheld until the goods are received, or until we have received evidence from the customer that the goods have been returned, whichever is first.

Please return the goods to “Società Agricola PALAZZO MASSAINI – società semplice – Località Palazzo Massaini no.1 – 53026 Pienza (Siena), Italy, Tax No./VAT No. 00863980520”, without undue delay and, in any case, within 14 days from when you notify us of your wish to cancel this contract.

This deadline is met if the goods are returned before the end of the 14-day period. Direct return costs are borne by the customer. You are only liable for any diminished value of the goods resulting from them being handled in a manner other than to ascertain the nature, characteristics and functioning of the goods.


CANCELLATION FORM

Cancellation form pursuant to Article 49, paragraph 1, letter h).

  • Recipient: “Società Agricola PALAZZO MASSAINI – società semplice – Località Palazzo Massaini no.1 – 53026 Pienza (Siena), Italy, Tax No./VAT No. 00863980520,” tel.: +39 0578 749102
  • I/we (*) hereby give notice of my/our wish to cancel my/our (*) sales contract for the following goods/services (*)
  • Ordered on (*) / received on (*)
  • Name of the customer(s)
  • Address of the customer(s)
  • Signature of the customer(s) (only if this form is submitted in paper form)
  • Date

(*) Delete where not applicable